Jennifer Mbesa, CEO, RDB Consulting.
RDB Consulting has received ISO/IEC 20000 certification for the third year in a row, making it one of the few companies to hold such a best practice certification.
RDB Consulting General Manager Jennifer Mbesa says this achievement is still unique in Africa’s IT sector: “It is an IT Service Management System certification where IT business processes are applied to ensure that we provide adequate IT services based on best practices and industry standards,” she explains.
ISO/IEC 20000 Information Technology – Service Management is concerned with an organization’s ability to provide effective managed services and maintain these standards over time. The certificate for providing outsourced solutions for managing databases, operating systems and monitoring services covers 20 core areas, including reporting and service continuity, availability and capacity management, information security management, system planning and policy, service delivery management, business relationship management, resource management , responsibility and authority, management of delegated processes, budgeting and accounting, change and release and incident management, request and problem management. It offers tangible evidence that RDB Consulting has implemented all COBIT and IT Infrastructure Library (ITIL) recommendations.
RDB Consulting first achieved ISO 20000 certification in 2017 and participates in a rigorous SABS management system audit to maintain its certification. The audit covers compliance with key legislation, a review of management, service portfolio and competence, as well as customer satisfaction.
Mbesa says: ISO/IEC 20000 certification gives our customers peace of mind knowing that we are committed to best practice and meet international standards that align with the ITIL framework.”
RDB Consulting Services Delivery Manager Zac Adam adds: “It is very important for RDB to achieve this international certification as we have global clients who expect their service providers to meet best global business practices and deliver services in accordance with with international standards”.