We all know that the technological trend of working with cloud software is a must. Both to offer a good customer experience and to facilitate the company’s operations.
Despite this, many companies, especially in the banking and financial sector, do not want to move their contact services to the cloud because they believe that it is not convenient, because it is dangerous, and they can become victims of data theft.
However, this is a misconception that exists and having a contact center solution in the cloud offers more benefits to the banking sector than the unfounded fears that exist around this type of implementation.
Are cloud-based contact centers safe for the banking sector?
“But in a cloud system, anyone can see my information.” In reality, the protection and privacy of your information online is much more secure than in local software. Developers cannot share your information with third parties, and users who have access to your account are controlled by your company.
Even better, cloud-based software lets you know which of your employees have received new information, changed data, or updated your company profile, which is very difficult to monitor with any other type of system.
In other words, with a cloud-based contact center for the banking sector, you know in real time who is working and what changes they have made to your profile.
In addition, cloud software typically has a set of technologies and policies designed to ensure regulatory compliance. Also known as cloud data security, it protects data and applications in the cloud infrastructure. It offers features such as malware identification, cyber attacks, risk assessment and threat management.
This data security feature monitors and protects information in an organization’s applications, network devices, and endpoints from unauthorized access. They can also help prevent servers from crashing during periods of high traffic by controlling capacity.
For more confidence, buy software with certified security
Many solutions offer virtual machine protection and configuration control for end devices such as laptops and desktops. This security feature controls what users can do after logging in remotely.
In the case of Enghouse Interactive’s cloud contact center solution for the banking sector, it is ISO 27001 security certified, which is an internationally recognized specification for an information security management system, or ISMS. It is the only auditable standard that addresses the overall management of information security, not just the technical controls that need to be implemented.
Enghouse CCaaS provides maximum operational flexibility with a cloud-based contact center, providing a wide range of capabilities easily accessible through an intuitive web interface. This ensures that no matter where your agents are located, you can deliver the best experience for your customers while offering the most comprehensive range of contact center capabilities in the industry:
- artificial intelligence (AI)
- Business Intelligence (BI)
- Knowledge Base (KB)
- Outgoing communications
- Self-service, chatbots, ML
- Workforce Management (WFM)
- Unified Communications (UC, UCaaS)
Exemplary cloud persistence and coverage
Enghouse’s solution is hosted on the IBM Cloud, providing the world-class public cloud capabilities customers need with the agility they expect. Based on open standards and securely secured, it provides the flexible infrastructure that cloud solutions need and simplifies future evolution…that means: extreme security!
But if even after reading all these benefits and reasons, you’re still afraid to buy cloud-based contact center software for the banking industry, consider this: How do you think your customers make bank transfers, request balances in apps, and shop online? Well… all these activities can be done because the systems are in the cloud. As you read, many companies today, maybe even you, are already doing a lot of financial transactions in cloud solutions.
So go ahead, let your contact center agents work remotely, streamline your company’s information flow and streamline your operations… but most importantly, let your customers have a great service experience from anywhere, anytime, and on any device thanks to secure cloud software.
If you want more information about the 100% secure contact center solution and how to use it, click here to download the guide.